Balman Infotech Serves your company with the best 24/7 Customer Support Services across calls, mails and chats. Our highly trained customer support executives make sure to deliver customer satisfaction and retention for local and international businesses. Whether you are a Start-up, SME or Enterprise, our customized customer support solutions are designed scale your operation without compromising the brand tone and voice.
Service
Customer Support by Balman Infotech
Providing Exceptional Customer Services Tailored to Your Brand’s Needs
Why Choose Balman Infotech as your Customer Support Partner?
24/7 Customer Support Team
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Highly trained Team
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Quicker reaction and resolution times
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Open reporting and insights
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Operations for scalable support
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Better Customer Retention
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Why are Customer Support Services important for Business Growth Today?
Customers are no longer accustomed to long waiting times and non chalant behaviour from a brand. They need answers, quick and solution oriented. They need to feel heard and they need someone answerable for their queries at all time, absence of which results in revenue drainage, wastage of the Customer Acquisition Cost and an overall bad image of the brand.
Customer Support helps your business -
- Improve Brand Image and trust
- Increase in Customer Satisfaction
- Increase in Customer Retention
- Convert support interactions into growth opportunities
At Balman Infotech, we focus on customer support strategies that directly impact business growth and customer retention.
Complete Customer Support Solutions Designed By Balman Infotech to Grow your Business
Using multiple channels to support your customer helps in preventing customer frustration and ease of contact in case they have a complaint or a query.
Inbound Calling services mean when the customers call the brand to satisfy a query, put forward a complaint, but Outbound Calling means when a customer support executive reaches out to a customer. Balman Infotech provides both of these services through our highly trained executives that make sure your brand is heard loud and clear.
For companies that rely on tech products and services, we offer trained technical customer support executives.
We hold our customer's satisfaction and retention as our utmost priority. We make sure of these by providing services like:
We design personalized email campaigns that nurture leads and increase customer lifetime value. Our Email marketing services include.
How our Customer Support Setup Works
We don’t believe in a one for all strategy system. We work individually with each client to make sure they are satisfied as to how their Support System works.
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Understanding Your Customer Support Needs
We understand from you, the needs of your business.
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Strategy Building
According to your requirement, we build a strategy that aligns with your needs.
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Getting the Team Ready
We get the perfect team ready for you that aligns with your brand voice and also familiar with the industry jargon.
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Working towards Customer Satisfaction
We manage customer relations while keeping an eye on satisfaction, response time, and resolution rate.
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Process Optimization
As your company expands, we optimise procedures, boost productivity, and help expand operations.
Industries We Support
- E-commerce
- Healthcare
- Healthcare
- Real-estate
- Education
- IT and SAAS
- Startups and SMEs